Technical Consultant

About the role

We are seeking a Technical Consultant to provide end‑to‑end support for our Output Management software suite. The role involves direct interaction with clients, troubleshooting complex incidents on IBM z/OS environments, and delivering patches and documentation.

Key responsibilities

• Serve as the primary contact for technical support inquiries and manage client relationships.
• Deliver Level 1‑3 support for software running on IBM z/OS (MVS) at client sites.
• Diagnose, resolve, and document complex application‑level incidents.
• Develop and deploy patches for modules written in COBOL, JCL, TSO/ISPF, etc.
• Collaborate with R&D, product experts, and client operations to ensure seamless issue resolution.
• Define and execute non‑regression test suites to guarantee stability.
• Provide hands‑on assistance during patch implementation.
• Author and maintain technical documentation, procedures, and knowledge‑base articles.
• Support modern platforms (Windows, Linux, Kubernetes) at L1/L2 level and assist the Services team with document design projects.

Required profile

• Bachelor’s or Master’s degree in Computer Science, IT or equivalent.
• 2‑5 years of experience in mainframe support or engineering.
• Fluent French and professional English communication skills.
• Strong client‑facing attitude, analytical thinking and autonomy.

Required skills

• IBM z/OS (MVS) ecosystem
• COBOL programming
• JCL scripting
• VSAM file management
• AFP print formats
• Ticketing systems (e.g., Zoho Desk)
• Collaboration platforms (e.g., MS SharePoint)
• Microsoft Word
• Windows, Linux and Kubernetes environments