Support Operations Officer (FR/EN)

About the role

Free2move, a mobility platform created in 2016 from the merger of the Stellantis Group and the start-up TravelCar, is hiring a Support Operations Officer in Tunis. The role is the central operational support for country operations and the main point of contact for partners and customers, helping implement and use Free2move systems and solutions. It contributes to network development, supports partners' operational success and plays a key role in global expansion. The position is hybrid.

Key responsibilities

• Serve as operational support for country operations and partners
• Train partners and ensure proper use of Free2move tools and systems
• Prepare partner newsletters and communications
• Coach partners to boost deployment of their network and mobility activity
• Analyze partners' KPIs and give actionable recommendations
• Create and update online and face-to-face training materials
• Take part in creating and deploying action plans as the main HQ interlocutor
• Inform partners about new products and services (Automatic Renting and Connected Cars)
• Support the economic performance and satisfaction of partners
• Collaborate with the team to optimise operational processes and automation (automation is a plus but not mandatory)
• Manage assigned projects

Required profile

• Bachelor's or Master's degree in IT, Management, Languages or an equivalent (business school or university)
• Preferred: experience in operations, training, business development, project management or customer support
• French bilingual; English proficient; Portuguese, Spanish, Italian or other languages are a strong differentiator

Required skills

• Mandatory: Google Workspace (Sheets, Slides, Docs) and Excel
• Preferred: Jira, Confluence, Airtable, Mailchimp
• Optional: any automation or reporting tools
• Strong analytical skills, tech-savvy, interest in IT and automation

What we offer

• Permanent contract with 20 days of paid vacation
• Competitive salary and performance bonus
• 20% night-shift premium (9 PM to 6 AM)
• On-site work for the first two months, then hybrid based on autonomy and performance
• Two days off per week with flexible scheduling, including weekends
• 40 hours per week (8 hours per day)
• Paid training, meal vouchers (9 TND per day worked), group insurance and fun activities