Support Account Manager

Medius · Tunis

🇬🇧 English

Job description

About the role

As a Support Account Manager you will be the primary point of contact for a select group of Premium Support customers. You will build strong relationships, act as their advocate within Medius, and ensure that support tickets progress smoothly.

Key responsibilities

Serve as the first point of contact for Premium Support customers.
Proactively manage ticket flow and monitor progress.
Coordinate escalations between customers and internal teams (support, professional services, product, R&D, customer success).
Collaborate closely with cross‑functional teams to resolve issues efficiently.
Maintain high levels of customer satisfaction and nurture long‑term partnerships.

Required profile

Experience handling customer support escalations.
Strong relationship‑building and advocacy skills.
Ability to work collaboratively across multiple internal departments.
Proactive attitude with a focus on customer success.

Required skills

Questions fréquentes

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Published 2 months ago

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Medius

Tunis

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