Receptionist with Security Duties

About the role

The Receptionist with Security duties will be the first point of contact for visitors, callers, and staff at the Resident Office in Tunis. This role combines traditional front‑desk responsibilities with basic security functions to ensure a safe, welcoming, and efficiently run office environment.

Key responsibilities

• Answer and screen incoming telephone calls, direct them to the appropriate personnel, and take messages when needed.
• Greet visitors, verify their identity, issue guest passes, maintain the visitor log, and escort them to the correct department.
• Monitor entry points, use CCTV or alarm systems to detect suspicious activity, and report any security concerns promptly.
• Assist with emergency procedures, such as fire alarms or medical incidents, by guiding people and notifying relevant contacts.
• Support clerical tasks: sort and distribute mail, handle courier services, and prepare meeting rooms with equipment and refreshments.
• Collaborate with the administrative team and the security focal point to ensure compliance with office and security protocols.

Required profile

• Professional demeanor with strong communication skills, both verbal and written.
• Ability to remain calm and act decisively in emergency or security situations.
• Attention to detail and a proactive approach to maintaining office order and safety.
• Experience in a reception or front‑desk role, preferably in a corporate or banking environment.

Required skills

• Basic knowledge of visitor access control procedures.
• Familiarity with CCTV monitoring and alarm systems.
• Proficiency in handling telephone systems and office correspondence.