IT Helpdesk & Administrative Support Expert for ISATCOVE Project

About the role

NTU International is looking for an experienced IT Helpdesk and Administrative Support Expert to support the ISATCOVE Helpdesk project, part of the European Training Foundation’s IntVE initiative. The role involves providing hands‑on assistance to users of the ISATCOVE digital assessment tool and managing certification administration across multiple partner countries.

Key responsibilities

• Handle the ISATCOVE helpdesk mailbox, track user queries, log issues and ensure timely follow‑up.
• Provide step‑by‑step guidance to users of the ISATCOVE tool, documenting solutions and updating FAQs.
• Maintain tracking tools, produce short reports and contribute to user guidance materials.
• Support operational coordination and certification administration, including communication with applicants and registry updates.
• Assist with administrative steps for the Committed to Excellence certificate and badge applications.
• Help the Lead Expert revise certification processes and update related templates and tools.
• Prepare and update online guidance content, Q&A materials and training documentation.
• Organise and support online Q&A sessions, user‑support meetings and helpline training.
• Coordinate follow‑up actions with centres, partner organisations and other experts across different cultural contexts.
• Contribute to monitoring, reporting and consolidating feedback from centres and helpline teams.

Required profile

• Proven experience in user support or helpdesk operations for IT tools or digital platforms.
• Familiarity with certification administration and documentation processes.
• Ability to work with partners from diverse countries and cultural backgrounds.
• Strong organisational and communication skills.

Required skills

What we offer

• Opportunity to contribute to a European‑wide vocational excellence initiative.
• Collaboration with international experts and partner organisations.
• Professional development in digital assessment tools and certification management.