German-Speaking Customer Service Representative

About the role

TalentPop is seeking a bilingual German‑English Customer Service Representative to join its fully remote team. You will be the first point of contact for customers, delivering prompt and accurate assistance across phone, email, and live‑chat channels.

Key responsibilities

• Respond to customer inquiries via phone, email, and live chat in both German and English.
• Investigate issues, provide timely resolutions, and ensure a positive experience.
• Document recurring problems and share insights with leadership to drive improvements.
• Support continuous improvement initiatives within the customer service department.

Required profile

• Minimum 1 year of experience in customer service or a related support role.
• Fluent written and spoken German and English.
• Strong attention to detail and excellent interpersonal skills.
• Ability to multitask, prioritize effectively, and work independently.

Required skills

• Experience with customer support software (specific platforms not required).

What we offer

• Competitive salary with performance‑based bonuses.
• Monthly wellness stipend.
• Paid time off and career development opportunities.
• Permanent remote work environment.