Employee Experience Specialist – EMEA

About the role

RemotePass is seeking an Employee Experience Specialist to support HR operations across the EMEA region. You will be the primary point of contact for employee queries, manage onboarding workflows, and ensure compliance with regional employment requirements.

Key responsibilities

• Act as first‑line support for employee queries via ticketing system, escalating complex issues to Payroll, Legal or EX teams.
• Coordinate onboarding and mobility processes for new hires across EMEA, including documentation and relocation support.
• Maintain and update records in Monday.com, Dropbox and the HRIS, and manage open tickets with timely prioritisation.
• Identify trends in employee queries and contribute to process improvements and documentation updates.
• Collaborate with cross‑functional teams and external partners, supporting EX projects as needed.

Required profile

• 4+ years of experience in HR support, onboarding coordination, employee lifecycle or mobility operations, preferably with exposure to EMEA markets.
• Strong organisational, multitasking and detail‑orientation skills.
• Excellent written and verbal communication in English and Arabic.
• Proactive, service‑oriented mindset with a genuine interest in people operations.

Required skills

• Proficiency with HRIS platforms.
• Experience using ticketing systems, Monday.com and Dropbox.