Customer Service Support

About the role

Outsourcia, a leading outsourcing provider, is expanding its telesales activity in Tunisia and seeks enthusiastic Customer Service Support agents. You will join a multilingual, multichannel team dedicated to delivering seamless experiences for a portfolio of high‑profile clients.

Key responsibilities

• Assist customers remotely, handling inquiries, complaints and post‑sales support.
• Communicate technical information in clear, non‑technical language.
• Present the value proposition of Outsourcia’s services to address client needs.
• Collect and analyse customer feedback to improve processes.
• Follow up proactively after issue resolution to ensure satisfaction.
• Develop a solid understanding of the technical aspects of the products and services offered.

Required profile

• Cheerful, confident and passionate about helping customers.
• Bilingual fluency in English (spoken and written) and French (C1 level).
• Previous experience in a similar customer‑service or technical‑assistance role.
• Strong interpersonal, communication and presentation abilities.
• Customer‑focused mindset with a drive to achieve sales targets when required.

Required skills

What we offer

• Dynamic work environment within a fast‑growing international group.
• Opportunities for professional development and career progression.
• Values‑driven culture based on solidarity, commitment and integrity.