Customer Service (German/English) – 100% Remote

About the role

Join our fully remote team as a bilingual Customer Service Representative, providing support in German and English via phone, chat, and email. You will help a diverse customer base while working from the comfort of your home office.

Key responsibilities

• Handle inbound customer inquiries through voice, chat, and email in German and English.
• Troubleshoot issues and deliver timely, effective solutions.
• Personalize each interaction to build lasting relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Share feedback and ideas to enhance service quality and processes.

Required profile

• Minimum 1 year of remote customer service or support experience.
• Fluent written and spoken German and English.
• Excellent communication skills and a calm, solution‑oriented attitude under pressure.
• Familiarity with eCommerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Knowledge of eCommerce and CRM systems.

What we offer

• Competitive compensation with annual increases.
• Paid Time Off and a monthly health stipend.
• Performance bonuses.
• Permanent 100 % remote work setup.