Customer Service Associate – German Speaker

TalentPop App · Sousse

Remote

CDI Remote Junior 🇬🇧 English

Zendesk Gorgias Shopify

Job description

About the role

TalentPop is seeking a bilingual German‑English Customer Service Associate to join its global operations team. The role is fully remote and focuses on delivering high‑quality support to customers through phone, live chat and email.

Key responsibilities

Provide timely assistance to customers via phone, live chat and email.
Accurately resolve inquiries and document each interaction.
Escalate complex issues to relevant internal teams.
Maintain detailed records of support tickets.
Represent TalentPop with professionalism and empathy in every contact.

Required profile

Minimum 1 year of experience in customer service, support or help‑desk roles.
Professional fluency in both German and English.
Ability to work independently in a remote environment.
Strong communication, organization and problem‑solving abilities.

Required skills

Experience with Zendesk, Gorgias or Shopify (or similar platforms) is a plus.

What we offer

Competitive compensation package with annual salary reviews.
Paid Time Off and a monthly health stipend.
Performance‑based bonuses.
Permanent work‑from‑home setup.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec TalentPop App.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Le contrat proposé est un CDI basé à Sousse.

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Published 2 months ago

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