Customer Relationship Specialist
Maaarpay · Tunis
Job description
About the role
You will be the first point of contact for MaaarPay users, providing a friendly and trusted voice that helps customers feel confident using the platform from day one.
Key responsibilities
- Own the user journey, including onboarding, card activation, and USD account support.
- Train and refine the support chatbot by handling complex cases that require human judgment.
- Manage customer‑facing social media, leading community management, responses, and engagement.
- Maintain existing accounts, identify opportunities to deepen relationships, and support retention efforts.
- Collaborate with technical and compliance teams when issues need extra attention.
- Shape CRM workflows and support processes, taking ownership of the overall customer support strategy.
- Produce regular reports on trends, recurring issues, and resolution outcomes.
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Published 20 hours ago
Expires 1 month from now
6 views · 0 interested
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Maaarpay
Tunis
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