Customer Care Specialist

About the role

Draexlmaier, a leading international automotive company, is looking for a Customer Care Specialist in Jemmal. You will act as the main contact for customer quality matters, lead complaint resolution, coordinate cross-functional improvement actions and help deliver products and services that meet customer expectations. The position is full time on an open-ended contract.

Key responsibilities

• Manage and resolve customer complaints using structured problem-solving methods (8D), ensuring timely resolution.
• Serve as the main link between customers and internal teams on quality-related issues.
• Investigate non-conformities, carry out root cause analysis and drive corrective and preventive actions.
• Monitor customer complaint KPIs and ensure compliance with response and resolution targets.
• Maintain accurate complaint records and keep customer portals and internal systems up to date.
• Work with Production, Engineering and Quality teams on continuous improvement and product quality.
• Support customer audits, visits and meetings by preparing quality reports, analyses and action plans.
• Analyse quality data, customer feedback and trends to find improvement opportunities and reduce quality-related costs.

Required profile

• Bachelor's degree in Engineering, Quality Management or a related field.
• 2-3 years of experience in the automotive industry, preferably in Customer Quality, Quality Assurance or Customer Care.
• Knowledge of automotive quality standards, quality management systems and manufacturing processes, including IATF 16949, ISO 9001 and VDA.
• Experience with complaint management and methods such as 8D, 5 Why and Ishikawa (Fishbone).
• Fluent English; German is a strong asset.

Required skills

• Advanced Microsoft Office, especially Excel and PowerPoint.
• Strong analytical, communication and interpersonal skills, with a customer-focused approach.

What we offer

• Work in a leading international automotive company with exposure to global customers and quality improvement projects.
• Professional development and career growth opportunities.
• A collaborative and dynamic work environment.
• Competitive compensation and benefits package.