Clerk - Reservations

About the role

A full-time, non-management Clerk-Reservations position at a Marriott hotel in Tunis (Avenue de la Ligue Arabe). The clerk handles reservation requests, changes and cancellations, checks availability and rates, and supports guests and the sales team.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Identify guest needs, verify room type and rate availability, and explain guarantee, special rate and cancellation policies.
• Accommodate and document special requests and answer questions about facilities, services and rooms.
• Follow sales techniques to maximise revenue and input data in the reservation system, including special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Escalate guest concerns following proper procedures and follow company policies, confidentiality and asset protection rules.
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally.
• Work cooperatively with colleagues, meet quality assurance standards and perform other reasonable duties asked by supervisors.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• No license or certification needed.