Back Office Assistant

About the role

We are seeking a Back Office Assistant to support the service office of Schunk Sonosystems Tunisia. The role ensures smooth daily operations, handling administrative tasks, quotations, invoicing and acting as a liaison between local teams and international stakeholders.

Key responsibilities

• Provide administrative and organisational support to the service office, maintaining efficient day‑to‑day operations.
• Prepare quotations, issue invoices and generate delivery documentation.
• Coordinate service activities, monitor orders and ensure consistent follow‑up across processes.
• Manage accounting documentation (invoices, bank statements, cash records) for audit preparation.
• Serve as the central interface between Tunisian teams and international partners, especially in Germany.
• Handle customer communications via email and phone, including shipment updates, inquiries and complaint resolution.
• Maintain accurate records in the CRM system and identify opportunities for process improvement.
• Ensure compliance with internal guidelines, standards and the company’s Code of Conduct.

Required profile

• Degree or diploma in Business Administration, Logistics or a comparable field (Bac+2/Bac+3).
• At least 5 years of experience in commercial, sales support or logistics environments.
• Strong understanding of sales administration, commercial and logistics processes.
• Excellent organisational skills, reliability and a solution‑oriented attitude.
• Professional proficiency in English and French.

Required skills

• Proficiency with common IT tools and CRM systems.