Technical Support – Spanish Speaker
TunisieJob · Tunis
Description du poste
About the role
We are looking for a Spanish‑speaking Technical Support professional to join a fast‑growing renewable energy company. You will provide phone and email assistance for customers using PV inverters and home battery systems, ensuring smooth commissioning and ongoing operation.
Key responsibilities
- Deliver technical service to customers via phone and email.
- Analyze error patterns and identify root causes.
- Support commissioning and day‑to‑day operation of PV inverters and home storage solutions.
- Document interactions and track issues in a ticketing system.
- Order spare parts when required and follow up on delivery.
Required profile
- Previous experience in customer service or an electrotechnical environment.
- Basic understanding of electrotechnical concepts such as voltage and current.
- Strong communication skills, positive attitude, team spirit and quality awareness.
- Fluent Spanish; English is a plus.
- Willingness to work in a hybrid model on a full‑time basis.
Required skills
- Knowledge of PV inverter systems.
- Familiarity with home battery storage systems.
- Experience using ticketing systems for issue tracking.
- Understanding of electrotechnical fundamentals (voltage, current).
What we offer
- Interesting tasks within a committed, growing team.
- Opportunity to work in the dynamic renewable‑energy market.
- Hybrid working model.
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TunisieJob
Tunis