Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French-English Customer Support Representative to join our global remote team. You will assist customers in French and English, providing friendly, solution-focused service through chat, email and phone.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email and calls.
• Guide customers step-by-step to resolve technical or order-related issues.
• Maintain accurate records of all interactions in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Experience with Shopify or comparable e‑commerce platforms.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.