Guest Relations Manager
Radisson Hotel Group · Hammamet
Description du poste
About the role
We are seeking a Guest Relations Manager to join the vibrant team at Radisson Blu Resort & Thalasso Hammamet. The role focuses on delivering memorable guest experiences, overseeing the guest journey, and supporting the Guest Relations team.
Key responsibilities
- Ensure all aspects of the guest journey are anticipated and delivered to the highest level.
- Build and maintain effective relationships with key stakeholders.
- Deliver an effective planned guest engagement program.
- Ensure compliance with legislation and best‑practice activities, documenting for internal and external audit.
- Work proactively to ensure guest satisfaction and smooth operation of the guest services department.
Required profile
- Flexibility and a positive “Yes I Can!” attitude.
- Attention to detail and creative problem‑solving.
- Passion for extraordinary service and guest satisfaction.
- Strong verbal communication and teamwork skills.
- Enjoys a dynamic, fun work environment.
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Radisson Hotel Group
Hammamet
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