German-Speaking CX Specialist

About the role

Join TELUS Digital Bulgaria as a German‑speaking Customer Experience (CX) Specialist. You will work in a multilingual support team, providing assistance to customers in both German and English across various channels.

Key responsibilities

• Deliver outstanding client service and ensure high customer satisfaction.
• Identify and assess customer needs, offering appropriate solutions.
• Handle general inquiries, product support, and troubleshooting via phone, email, chat, or ticketing systems.

Required profile

• Fluent in German and English.
• Excellent verbal and written communication skills.
• No prior experience in a similar role required.

Required skills

What we offer

• Full work permit and visa sponsorship assistance.
• Relocation bonus of €1,500 gross (paid in two installments).
• 21 days of company‑provided accommodation upon arrival and support finding long‑term housing.
• Fully paid training and a stable, permanent position.
• Attractive salary, additional health insurance, and over fifty optional benefits.
• Positive international work environment with employee referral bonuses and team‑building projects.