German-Speaking Customer Service Representative

About the role

TalentPop is seeking a bilingual German‑English Customer Service Representative to join its fully remote team. You will be the first point of contact for customers, delivering fast, accurate assistance across phone, email and live‑chat channels.

Key responsibilities

• Assist customers via phone, email, and live chat, ensuring a positive experience.
• Investigate issues, provide prompt resolutions, and share accurate information.
• Track recurring concerns, generate insights and communicate them to leadership.
• Support continuous‑improvement initiatives within the customer service team.

Required profile

• Minimum 1 year of experience in customer service or related support roles.
• Fluent written and spoken German and English.
• Strong attention to detail, excellent interpersonal skills, and the ability to multitask and prioritize.

Required skills

• Experience with customer support software (e.g., ticketing platforms).

What we offer

• Competitive salary with performance‑based bonuses.
• Monthly wellness stipend and paid time off.
• Career development opportunities and a permanent remote work environment.