Customer Service Support

About the role

Outsourcia Group is expanding its telesales activity in Tunisia and seeks a bilingual Customer Service Support professional. You will assist customers remotely, ensuring a smooth experience and post‑sales support while representing the company’s values of solidarity, commitment and integrity.

Key responsibilities

• Deliver a seamless customer experience by promptly addressing inquiries and concerns.
• Provide post‑sales support and follow‑up to guarantee customer satisfaction.
• Communicate technical information in clear, non‑technical language.
• Demonstrate the value proposition of Outsourcia’s offerings to meet customer needs.
• Collect and analyse customer feedback to improve processes and services.
• Develop a deep understanding of the technical aspects of the products or services offered.

Required profile

• Cheerful, confident and passionate about helping customers.
• Bilingual: fluent English (speaking and writing) and C1 level French (speaking and writing).
• Previous experience in a similar customer‑service or technical‑assistance role.
• Customer‑focused with excellent interpersonal, communication and presentation skills.
• Proven experience in technical assistance and preferably sales within a related industry.