Clerk - Reservations

About the role

Sheraton is hiring a Clerk-Reservations for its hotel in Tunis (Avenue de la Ligue Arabe). The position is full time, non-management and involves handling all reservation requests, changes and cancellations received by phone, fax or mail.

Key responsibilities

• Identify guest reservation needs and determine the appropriate room type, then verify availability of room type and rate.
• Explain guarantee, special rate and cancellation policies to callers and accommodate and document special requests.
• Answer questions about property facilities, services and room accommodations.
• Follow sales techniques to maximise revenue and follow proper escalation procedures for guest concerns.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Welcome guests according to company standards, assist individuals with disabilities and maintain confidentiality of proprietary information and guest privacy.
• Comply with quality assurance standards and perform other reasonable duties requested by supervisors.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• No license or certification needed.