Clerk - Reservations

About the role

Sheraton Hotels & Resorts, part of Marriott International, is hiring a Clerk-Reservations for its property in Tunis (Avenue de la Ligue Arabe). The position is full time, non-management and involves handling reservation requests, changes and cancellations received by phone, fax or mail.

Key responsibilities

• Process reservation requests, changes and cancellations and identify guest needs and the appropriate room type.
• Verify availability of room type and rate, and explain guarantee, special rate and cancellation policies to callers.
• Accommodate and document special requests, and answer questions about facilities, services and room accommodations.
• Follow sales techniques to maximise revenue and follow proper escalation procedures for guest concerns.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Welcome guests according to company standards, assist people with disabilities and respect guest and coworker privacy.
• Follow company policies, keep proprietary information confidential, and comply with quality assurance standards.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• Ability to move and lift objects weighing up to 10 pounds without assistance.