Clerk - Reservations

About the role

A full-time, non-management Clerk-Reservations position at a Marriott hotel in Tunis. The clerk handles all reservation requests, changes and cancellations received by phone, fax or mail, identifies guest needs and determines the appropriate room type.

Key responsibilities

• Verify availability of room type and rate, and explain guarantee, special rate and cancellation policies to callers.
• Accommodate and document special requests, and answer questions about property facilities, services and room accommodations.
• Follow sales techniques to maximise revenue and follow proper escalation procedures for guest concerns.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Welcome guests according to company standards, assist people with disabilities and maintain confidentiality of proprietary information and guest privacy.
• Comply with quality assurance standards, company policies and procedures, and perform other reasonable duties requested by supervisors.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• Ability to move and lift objects weighing up to 10 pounds without assistance.