Technical Support Consultant (Remote, Fluent English)

About the role

SupportYourApp is looking for a Technical Support Consultant to join its global, multilingual team. You will provide high‑quality technical assistance to customers of leading SaaS, software, and hardware solutions, working entirely from your home office.

Key responsibilities

• Deliver technical support via email and video calls.
• Collaborate with internal teams to investigate and resolve issues efficiently.
• Maintain detailed records of interactions, troubleshooting steps, and resolutions.
• Assist customers with customized reports and data visualisation using tools such as Tableau.
• Monitor and troubleshoot connection problems using internal and external tools.
• Escalate complex technical issues to engineering when needed.
• Develop deep product knowledge and meet KPI targets.

Required profile

• Excellent English (C1 level, spoken and written).
• 3‑5 years of experience in customer and technical support.
• Strong knowledge of the payments ecosystem.
• Ability to troubleshoot using databases and technical tools.
• Analytical thinking, research skills, and a proactive attitude.
• Reliable PC (≥8 GB RAM) and stable internet (≥45 Mbps download, 20 Mbps upload).

Required skills

• SQL
• Postman
• MongoDB
• Tableau
• Snowflake

What we offer

• Fixed schedule: Monday‑Friday, 10 AM‑6 PM GMT+3.
• Fully remote work with an inclusive international environment.
• Compensation in USD and referral rewards.
• Balanced workload, internal health policy, and self‑development opportunities.
• Supportive leadership focused on long‑term growth.