Student Success Coordinator

About the role

Reszgani Akkari Global (RAG) is a Tunisian education consultancy founded in 2023 that helps students study at leading Malaysian universities, covering matching, applications, scholarships, visas and arrival abroad. As Student Success Coordinator, you manage each client's journey from application to arrival, acting as the main point of contact for students and their families.

Key responsibilities

• Manage each new client's university admission process: program and university selection, application documents, submissions and follow-up with admissions offices
• Support scholarship applications and enrollment steps after offers are received
• Guide students through visa applications, travel and arrival logistics
• Answer questions quickly and clearly by phone, WhatsApp and email
• Track every student's file and deadlines in the CRM and keep records accurate
• Coordinate with partner universities and the team in Malaysia on arrivals, orientation and on-the-ground support
• Check in with students during their first weeks abroad and resolve problems early
• Work with the Advisory team on handovers and flag recurring issues to improve the process
• Help document procedures and build the standards of the student experience

Required profile

• Bachelor's degree in business, communication, international relations or a related field
• Excellent organization and attention to detail
• Calm, empathetic and professional with anxious students and parents
• Nice to have: 1-3 years' experience in customer service, student services, admissions or operations, personal experience studying abroad, familiarity with Malaysia or Southeast Asia

Required skills

• Arabic, French and English
• Digital tools such as Google Workspace, Notion or similar CRMs

What we offer

• A key role in a fast-growing company with direct work on a small, collaborative team
• Modern tools, including an AI-assisted lead and CRM workflow
• Room to grow as the company scales

To apply, send your CV and a short note explaining why you want to join to the company's careers contact.