Outbound Sales Advisor – English Speaker (Day Shift)

About the role

As an Outbound Sales Advisor you will contact existing customers of National Pen by phone, following a pre‑loaded workflow. You will promote a range of products, provide excellent service and build long‑term relationships while working day‑shift hours in our Tunis office.

Key responsibilities

• Call existing customers using a predefined workflow to generate sales.
• Manage a database of unassigned accounts and meet revenue and KPI targets.
• Address customer issues efficiently and inform them of new products.
• Accurately upload order and customer details into the system.
• Achieve weekly individual sales, call and revenue goals.
• Participate in weekly team meetings, share ideas and sales techniques.
• Maintain up‑to‑date product knowledge through ongoing training.
• Perform any additional duties assigned by senior management.

Required profile

• Fluent English communication skills.
• Minimum 1 year of experience in a sales environment.
• Strong customer‑service orientation and ability to handle objections professionally.
• Self‑motivated, goal‑oriented and able to work under pressure.
• Excellent interpersonal, listening and questioning abilities.

Required skills

• Proficiency with Microsoft Office.
• Strong Excel skills.