Outbound Sales Account Manager – North American Market (Evening Shift)

About the role

Join Pens.com as an Outbound Sales Account Manager focused on the North American market. Working the evening shift from Tunis, you will act as a trusted advisor for high‑value customers, delivering personalized support and driving revenue growth.

Key responsibilities

• Build and maintain strong relationships with high‑value customers to ensure retention.
• Personalize communications using CRM data, order history, and customer profiles.
• Upsell, renew accounts, and expand client portfolios to meet or exceed KPIs.
• Provide tailored marketing and promotional solutions aligned with client objectives.
• Document customer interactions and outcomes in detail.
• Advise clients on campaign strategies, product selection, and budget utilization.
• Coordinate with design, escalation, and other teams to solve problems and deliver custom solutions.
• Promote new products, offers, and campaigns while staying informed on industry trends.
• Contribute to continuous‑improvement initiatives and share client feedback with relevant teams.

Required profile

• Proven sales experience with a track record of closing deals and meeting targets.
• Excellent written and spoken English communication and negotiation skills.
• Customer‑focused mindset with strong listening and problem‑solving abilities.
• Strong organizational skills and attention to detail.
• Team player with a proactive attitude and willingness to learn.

Required skills

What we offer

• Opportunities for internal development and mobility.
• Potential for promotions within the organization.