Operations Coordination Associate – National UNV Assignment, Tunisia

About the role

This is a National UNV assignment in Tunisia supporting the Operations Management Team (OMT) secretariat. The post covers coordination, data analysis, dashboards and digitalisation of operational processes, and provides logistical and digital support for UNCT meetings and major RCO activities.

Key responsibilities

• Support the OMT secretariat with agendas, minutes, action trackers, calendars, workplans and follow-up on decisions.
• Coordinate information flow between OMT working groups, the Resident Coordinator's Office and the UN Country Team.
• Monitor strategy indicators, operational efficiencies, common services, cost savings and agreed priorities.
• Develop and maintain performance dashboards, datasets and visualisations with tools such as Power BI.
• Analyse operational data to find bottlenecks, trends and efficiency opportunities.
• Map inter-agency processes and support digitalisation through online forms, trackers, databases and automated reporting.
• Explore responsible use of AI, automation and Microsoft Power Platform tools.
• Maintain digital repositories, common-service documentation, guidance notes, FAQs and onboarding resources.
• Produce presentations, infographics, process maps, dashboards and reports for OMT and UNCT audiences.
• Develop user-feedback mechanisms and analyse satisfaction data.
• Apply UN 2.0 approaches (data, digital transformation, innovation, foresight, behavioural science).
• Provide coordination, analytical, logistical and digital support for UNCT meetings, retreats and major RCO activities.

Required profile

• Bachelor's degree in Business Administration, Management, Economics, Finance, Public Administration, Project Management, Information Systems, Data Analysis, Digital Technologies, Logistics, Supply Chain, Social Sciences, International Cooperation, Communications or a related field.
• At least 1 year of relevant experience in operations, project coordination, business processes, data/information management, digital transformation or multi-stakeholder coordination.
• Fluency in French and Arabic required; English fluency desirable.
• Experience with the UN, international, public or development organisations is an asset.

Required skills

• Planning, organisation, coordination, drafting, reporting and minute-taking.
• Good quantitative and analytical skills and ability to identify process improvements.
• Familiarity with Power BI or Tableau, Microsoft Teams, SharePoint and collaborative platforms.
• Knowledge of Power Automate, Power Apps and AI-enabled productivity tools is an advantage.
• Ability to create dashboards, infographics, process maps and professional presentations.