Goldstar Processing Support Agent – UK Market (Day Shift, 3‑month maternity cover)

About the role

We are looking for a detail‑oriented Processing Support Agent to cover a 3‑month maternity leave on the UK market. Working on the day shift from our Tunis office, you will manage the full order processing cycle, ensuring orders are entered accurately and released to production on time.

Key responsibilities

• Enter customer orders into the Goldstar Order Processing Application (GOPA) and upload related documentation.
• Review order details for completeness, including quantities, pricing, stock availability, artwork and delivery dates.
• Process artwork, obtain customer approval when required, and confirm order details with customers.
• Monitor order status via the dashboard, provide timely updates, and contact customers by phone if email responses are missing.
• Resolve order‑related issues, escalating to the supervisor when necessary, and ensure all production instructions are clear before release.
• Communicate proactively with customers about any changes, delays, or supply issues.

Required profile

• Strong attention to detail and high accuracy in reading, comprehension and listening.
• Excellent problem‑solving abilities and the capacity to work under pressure.
• Fluent written and spoken English.
• Effective communicator and team player who can build relationships across functions.
• Customer‑service mindset with a passion for delivering high‑quality support.

Required skills

• Proficiency with GOPA (Goldstar Order Processing Application).

What we offer

• Opportunity to collaborate with cross‑functional and international teams.
• Structured day‑shift schedule aligned with business hours.
• Potential for internal growth and career development within Pens.com.