Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for guests at our hotel, ensuring a smooth and welcoming experience from arrival to departure. You will handle check‑ins, check‑outs, payments, and guest inquiries while maintaining high standards of service and professionalism.

Key responsibilities

• Process guest reservations, assign rooms, and issue room keys.
• Handle all payment types, including cash, checks, debit and credit cards.
• Manage check‑outs, resolve billing discrepancies, and produce daily arrival/departure reports.
• Answer guest calls, record requests, and coordinate with housekeeping for room readiness.
• Provide information on hotel amenities, local attractions, and parking procedures.
• Perform cashier duties, balance cash drawers, and follow accounting procedures.
• Adhere to safety, security, and company policies, maintaining a professional appearance.

Required profile

• High school diploma or equivalent.
• No prior experience required; training will be provided.
• Ability to stand, walk, and lift items up to 10 lb.
• Strong communication skills and a courteous, professional demeanor.

Required skills