Customer Support & Account Management Specialist

About the role

Join Bottle Nexus as a Customer Support & Account Management Specialist and become the primary point of contact for our customers, retail partners, and internal teams. You will deliver professional assistance across multiple channels while helping to identify sales opportunities that drive revenue growth.

Key responsibilities

• Provide timely support via email, chat, phone and internal tools.
• Assist customers and partners with order updates, shipping queries, product information and general inquiries.
• Maintain proactive relationships with clients and retailers, handling follow‑ups and issue resolution.
• Identify and communicate sales opportunities to support revenue growth.
• Record and update customer interactions, generate reports and track information using Excel.
• Collaborate closely with operations, fulfillment, billing and management to ensure a seamless customer experience.

Required profile

• Fluent written and spoken English.
• Proven experience in customer support, account management and sales.
• Highly organized, detail‑oriented and able to manage multiple tasks independently.
• Strong communication and problem‑solving abilities.
• Professional attitude with a willingness to learn.

Required skills

• Excel