Customer Care Specialist - Portuguese

About the role

VistaPrint's Customer CARE team supports small businesses worldwide and is looking for a Portuguese-speaking specialist. The team works remotely from hubs such as Tunis and collaborates across functions to give thoughtful, efficient solutions. The role is open to anyone who speaks Portuguese fluently.

Key responsibilities

• Answer all customer inquiries by telephone, chat, email and other channels in a courteous and professional way
• Dial in accurately and give the right solutions based on defined procedures
• Use the right systems and resources to handle each request
• Provide information to internal and external customers professionally
• Take part in cross-functional meetings and communications
• Carry out other duties as needed

Required profile

• Very good spoken and written Portuguese
• A strong interest in eCommerce and marketing, and a passion for print and design
• Friendly and insightful, able to understand and help customers with any query

Required skills

• Good computer skills to communicate with customers on all channels
• Nice to have: experience with graphic design and/or photo imaging software

What we offer

• An award-winning remote-first company
• An inclusive community and growth opportunities
• The Vista Behaviors, which describe the cultural values of the team