Customer Care Agent - English Speaking

About the role

The office is looking for an English-speaking customer care agent who provides everyday client support by answering inquiries by phone and/or digital channels. The position involves rotating shifts, including nights, in a 24/7 operation.

Key responsibilities

• Provide everyday client support by responding to inquiries by phone and/or digital channels in English
• Manage and resolve customer complaints
• Document all information according to standard operating procedures
• Maintain and improve performance by following standards and guidelines
• Keep up to date with new service descriptions and take part in training opportunities

Required profile

• Fluent English (at least C1 level in writing and speaking); French is a plus
• Experience in customer service (mandatory)
• Familiarity with customer-care department operations
• Good organizational and time management skills
• Team player and problem solver
• Flexible to work rotating shifts, including nights

What we offer

• Net pay of 1,060 TND for 36 hours per week, 1,186 TND for 40 hours, or 1,385 TND for 48 hours
• Performance bonus of up to 200 TND
• Meal vouchers and access to an on-site gym
• Health insurance
• Transportation provided