College Intern Technical Support – French Speaker

About the role

This hybrid internship with HPE gives you hands‑on experience supporting enterprise technology environments while working two days a week from an HPE office in Tunisia. You will collaborate with seasoned engineers, learn HPE support tools and methodologies, and contribute to delivering high‑quality customer service.

Key responsibilities

• Assess and troubleshoot customer technical issues across servers, storage, operating systems, networking, virtualization, databases, backup and recovery.
• Document cases clearly, progress actions, and communicate status professionally.
• Collaborate with Front‑End, Back‑End, Expert Center teams, product engineering and partners to accelerate resolution.
• Use diagnostic methods, support tools, automation and approved AI capabilities to improve investigation efficiency.
• Collect and analyze logs, reproduce issues, validate solutions and contribute to technical action plans.

Required profile

• Excellent written and spoken communication in French and English.
• Strong problem‑solving ability, able to work in a fast‑paced environment and manage multiple tasks.
• Flexibility to work across time zones and provide scheduled coverage when required.

Required skills

• Core infrastructure knowledge: servers, storage, operating systems, networking, virtualization, databases, backup and recovery.
• Hybrid cloud and platform fundamentals: private/public cloud, containers, infrastructure automation, platform operations, security basics.
• Emerging technologies: AI, data concepts, observability, automation.

What we offer

• Health and wellbeing benefits for you and your loved ones.
• Personal and professional development programs, certifications and career‑growth initiatives.
• Inclusive workplace that values diverse backgrounds and provides flexibility to balance work and personal needs.