Account Manager

About the role

As an Account Manager at Presto, you will nurture and expand relationships with our merchant partners, helping them unlock the full value of our on‑demand delivery platform across Tunisia. You will act as the primary point of contact, driving growth, operational excellence, and customer satisfaction.

Key responsibilities

• Manage a portfolio of merchant accounts within an assigned region.
• Identify and execute opportunities to boost partner performance through menu optimization, promotions, and operational improvements.
• Conduct regular business reviews, presenting data‑driven recommendations.
• Track key metrics such as sales growth, order completion rates, preparation efficiency, and customer satisfaction.
• Build long‑term relationships with decision‑makers and act as their trusted advisor.
• Analyze market trends and competitive activity to uncover new growth avenues.
• Coordinate with internal teams to resolve partner issues and ensure smooth operations.
• Support retention by spotting risks early and implementing engagement plans.
• Contribute to expansion projects and strategic initiatives.

Required profile

• Bachelor’s degree or equivalent professional experience.
• 0–2 years of experience in account management, business development, sales, customer success, or related fields.
• Strong interest in technology, digital platforms, e‑commerce, or food‑delivery services.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts in a fast‑moving environment.
• Analytical mindset with a results‑oriented approach.

Required skills

• Proficiency in Google Sheets.
• Proficiency in Microsoft Excel.
• Familiarity with CRM systems.
• Basic knowledge of SQL.
• Experience with business intelligence tools (advantageous).

What we offer

• Key role in the growth of one of Tunisia’s leading delivery platforms.
• Collaborative, fast‑paced work environment.
• Career development and learning opportunities.
• Direct exposure to innovative restaurant and retail brands.
• Opportunity to make a tangible impact on local businesses.