Processing Support Agent (French) – 3‑Month Temporary Role

About the role

The Order Processing Support Agent will manage the full order cycle, from entry to release for production. This temporary three‑month position supports customers in French, ensuring orders are accurate, complete, and delivered on schedule.

Key responsibilities

• Enter customer orders into the GOPA (Goldstar Order Processing Application) and attach relevant files.
• Verify order details such as quantities, pricing, stock, artwork, and delivery dates.
• Process and validate artwork, obtaining customer approval when required.
• Communicate with customers by email or phone to resolve discrepancies and provide status updates.
• Monitor order progress on the dashboard, update ship dates, and release orders to production.
• Escalate issues to the order processing supervisor and ensure production instructions are clear.

Required profile

• Strong attention to detail and high accuracy in data entry.
• Excellent reading, comprehension, and listening skills in French and English.
• Problem‑solving ability and capacity to work under tight deadlines.
• Proactive communication style to manage customer expectations.

Required skills

• Experience with GOPA (Goldstar Order Processing Application) or similar order management systems.

What we offer

• Hybrid work schedule aligned with business hours.
• Opportunities for internal mobility and career growth within Pens.com.
• Collaborative environment with cross‑functional and international teams.