Customer Solution Representative - English/Arabic

About the role

HP is looking for a Customer Solution Representative who can communicate fluently in English and Arabic. The person will handle moderate to complex technical issues, provide detailed product and service information, and proactively assist customers to ensure a smooth experience.

Key responsibilities

• Independently resolve hardware and software problems of moderate to complex nature through inbound calls, emails or proactive notifications.
• Deliver comprehensive answers about product features, specifications, warranties and support entitlements.
• Collaborate with internal teams to coordinate project outcomes and recommend service improvements.
• Maintain ongoing customer relationships and follow up on open cases.
• Document interactions and ensure compliance with established protocols.

Required profile

• Bilingual proficiency in English and Arabic.
• Ability to work independently while exercising moderate judgment.
• Strong customer‑focused attitude and good communication skills.
• Experience in technical support or similar customer‑service environments.

Required skills

• Hardware troubleshooting.
• Software troubleshooting.

What we offer

• Opportunity to join a global technology leader.
• Access to continuous learning and development resources.
• Collaborative, multicultural work environment.