Technical Support Specialist

About the role

Medius is looking for a highly driven, positive‑minded Technical Support Specialist to guide and help customers across its full product suite, especially the Medius AP Automation solution.

Key responsibilities

• Support the Medius AP Automation product suite, ensuring a unified user experience from invoice receipt to payment.
• Handle support tickets, assist customers with payment‑related issues and supply payment reports.
• Resolve technical problems by gathering information from emails, logs, databases and recreating customer issues.
• Document solutions for common problems and collaborate with R&D, QA and ERP teams.
• Participate in internal projects as needed.

Required profile

• Fluency in English and ability to support English‑speaking clients.
• Detail‑oriented with strong presentation and communication skills.
• Previous experience in Accounts Payable or SaaS support.
• Familiarity with business workflows such as approvals, routings and limits.

Required skills

• SQL
• Web services
• XML
• ERP systems (Dynamics AX, NAV, 365 Business Central, Finance & Operations, JD Edwards)

What we offer

• Meal voucher budget up to 160 TND per month.
• Comprehensive medical insurance for employee and family.
• Gym membership subsidy up to 300 TND.
• Transportation reimbursement up to 200 TND per month.
• Access to LinkedIn Learning, role‑specific trainings and English coaching.
• 25 days paid annual leave plus a birthday day and 5 sick days.
• Hybrid work model (2 days office, 3 days remote).