Site Manager

About the role

Transcom is looking for a Site Manager to take ownership of the management of its local business units, steering operational excellence, profitability and strategic expansion across the site. The role sits on the front line of leadership, delivering results at company level.

Key responsibilities

• Drive operational performance and profitability by steering operating targets, cost analysis and annual cluster budgets to meet profitability goals and boost EBITDA
• Shape local strategy and structure by organizing the operating structure, defining specific roles and collaborating with HR and Finance
• Monitor KPIs, productivity and quality ratios, and run preventive and corrective actions to improve performance
• Build and maintain strategic internal and external partnerships aligned with client targets and commercial contributions
• Lead through Client Service Managers to cascade objectives, mentor team members and drive engagement and growth
• Promote core values, company policies and security regulations, ensuring clear communication from cluster to site level

Required profile

• Proven senior operational leadership experience managing multi-team or site-level business units, preferably in the BPO/Customer Experience industry
• University degree in Business Administration, Management, Finance or a related field
• Fluency in English (professional proficiency) and the primary operating language of the site

Required skills

• Strong financial acumen with a track record managing P&L, site budgets and EBITDA optimization
• Data-driven analytical mindset, able to turn operational metrics into strategic improvements
• Excellent stakeholder management and leadership, communication and interpersonal skills

What we offer

• An international and inclusive environment
• Continuous executive and professional development through internal learning platforms and external training
• Growth opportunities across a global footprint
• A modern, collaborative office with relaxing spaces
• Autonomy to make a tangible business impact while maintaining work-life balance