Shelter Assistant

About the role

IOM is looking for a Shelter Assistant in Tunis, working under the overall supervision of the Senior Protection Coordinator and the Protection Officer, and directly under the Senior Protection Associate. The post covers the daily management and coordination of assigned shelters and follow-up with beneficiaries.

Key responsibilities

• Act as general point of contact for all matters relating to IOM's intervention on site.
• Monitor that project activities run according to schedule and guidelines, and lead shelter administration.
• Conduct regular assessments and monitoring, and give progress reports aligned with the Mission's policies, procedures and IOM's Standards of Conduct.
• Assist migrants: coordinate reception and identification, brief them on assistance and rules, monitor compliance, prepare rooms, distribute kits and take daily rolls.
• Ensure the shelter is operational, supervise hygiene and cleaning, and check infrastructure daily for security risks, coordinating safety incidents and evacuations.
• Manage shelter information, including data collection and sharing it with beneficiaries, on-site actors and stakeholders.
• Promote beneficiary participation, with special attention to women, unaccompanied migrant children and persons with specific needs.

Required profile

• High school diploma with three years of relevant work experience, or a bachelor's degree with one year of experience in operations, migrant assistance and humanitarian work.
• Previous experience in a similar position.
• Fluency in Arabic, English and French (oral and written).
• Willingness to travel and work under difficult conditions.

Required skills

• Excellent communication and negotiation skills, and ability to work with minimal supervision.
• Proficiency with commonly used IT equipment and software.