Quality Manager

About the role

The Quality Manager leads Zoppas Industries’ Quality Department in Sahline, ensuring compliance with ISO 9001 and ISO 14001 standards and driving the achievement of the company’s quality objectives across all production sites. The role combines strategic oversight, process control, and continuous improvement to support new product development and maintain high customer satisfaction.

Key responsibilities

• Lead and coordinate the Quality Department to meet agreed quality objectives.
• Manage incoming quality, quality assurance, laboratory, metrology, process control and final quality control activities.
• Monitor internal and external quality KPIs and departmental performance.
• Prepare, analyse and control the Quality Department budget.
• Conduct and support Management Review activities for the Quality Management System.
• Collaborate with Group Quality and Lean teams, providing information and resources.
• Coordinate approvals for new production systems and lead FMEA sessions.
• Support new product design reviews and plan New Product Quality Development activities.
• Ensure effective process control and contribute to training and qualification of production personnel.
• Lead investigations of chronic non‑conformities and implement corrective actions.
• Organise and facilitate improvement groups to resolve complex quality issues.
• Manage customer complaints, internal and external audits, and maintain quality and environmental documentation.