Quality Customer Care Specialist

About the role

We are seeking a Quality Customer Care Specialist to join our Quality team in Jemmal. In this role you will ensure product and process compliance with customer specifications, manage complaints, and drive continuous improvement across the automotive production line.

Key responsibilities

• Monitor and guarantee compliance of products and processes with customer specifications and quality standards.
• Coordinate quality activities, track KPIs and support defect‑free production.
• Analyze quality issues and implement corrective and preventive actions.
• Manage internal and external complaints using the 8D methodology and customer portals.
• Conduct regular audits and support customer, internal and external audit processes.
• Identify, segregate and treat non‑conforming products.
• Facilitate quality meetings and ensure follow‑up on improvement actions.
• Create quality reports, analyses and performance statistics.
• Collaborate with Production and other departments to enhance process performance and product quality.
• Support continuous improvement, cost‑reduction and quality enhancement projects.
• Promote compliance with EHS requirements and contribute to a strong safety culture.

Required profile

• Bachelor’s degree or equivalent in Engineering, Quality Management or a related field.
• Minimum 3 years of experience in the automotive industry.
• Strong knowledge of automotive quality standards and audit processes.
• Fluent in English; German is a plus.
• Analytical, results‑oriented team player with strong problem‑solving and communication skills.

Required skills

• 8D problem‑solving methodology
• FMEA
• VDA 6.3
• IATF 16949
• Microsoft Office applications

What we offer

• Dynamic automotive work environment.
• Exposure to international quality standards and customer requirements.
• Professional development and continuous learning opportunities.
• Collaborative, quality‑driven culture.