Operations Officer (P5)

About the role

The Operations Officer (P5) will support the visa application centre by ensuring smooth processing of applications, delivering high‑quality customer service, and maintaining strict compliance with operational standards.

Key responsibilities

• Scrutinize and collect visa application documents, record data accurately, and meet turnaround‑time targets.
• Assist applicants through in‑person, email, and telephone channels, informing them about value‑added services and gathering feedback.
• Handle cash and bank transactions in line with established procedures.
• Coordinate passport delivery logistics to consulates, applicants, and logistics partners.
• Maintain compliance with standard operating procedures, manuals, and anti‑bribery policies.
• Support the Deputy Manager/Operations Manager in World Bank project execution.
• Promote sustainable use of resources and adhere to health, safety, and environmental policies.

Required profile

• Experience in visa or document processing and customer‑facing roles.
• Strong attention to detail and ability to work within strict deadlines.
• Understanding of compliance, anti‑bribery standards, and operational procedures.
• Good organizational skills for handling logistics and cash management.

Required skills