Operations Officer

About the role

The Operations Officer will play a pivotal role in ensuring smooth visa application processing and high‑quality customer service at VFS Global. This position supports operational excellence, compliance, and the delivery of value‑added services to applicants while adhering to strict turnaround times.

Key responsibilities

• Visa application processing: scrutinize, collect, record, and ensure timely entry of all application data.
• Customer service: respond to applicant queries in person, via email or telephone; promote value‑added services and gather feedback.
• Compliance and operations: handle cash and bank transactions accurately, manage passport delivery logistics, and maintain strict adherence to standard operating procedures.
• Support operational projects: assist the Deputy Manager/Operations Manager with World Bank initiatives and promote environmental, social, and governance practices.

Required profile

• Strong communication ability with internal and external stakeholders.
• Detail‑oriented with a focus on quality and service delivery.
• Ability to work within defined turnaround times and follow standard operating procedures.

Required skills