Operations Manager

About the role

The Operations Manager will oversee day‑to‑day operational workflows, drive efficiency improvements and support automation initiatives across Deel’s global payroll and HR platform. This role partners with cross‑functional teams to ensure compliance, risk management and high‑quality customer experiences.

Key responsibilities

• Manage daily operational workflows and identify efficiency gains.
• Support automation projects to reduce manual effort and improve accuracy.
• Partner with internal teams to streamline tools and processes for both staff and customers.
• Ensure compliance with operational controls, regulatory requirements and risk management practices.
• Contribute to fraud prevention and regulatory alignment by maintaining strong operational standards.
• Monitor performance metrics, escalating risks or gaps to leadership.
• Drive customer‑focused process improvements to shorten turnaround times and enhance resolution quality.
• Coordinate operational readiness for new product or market launches.

Required profile

• 5+ years of operations experience, preferably in a fast‑paced tech or FinTech environment.
• Proven ability to manage and mentor small to mid‑sized teams.
• Strong problem‑solving mindset with attention to detail.
• KPI‑driven with experience tracking and improving performance metrics.
• Analytical ability to turn data into actionable insights.

What we offer

• Stock grant opportunities based on role, employment status and location.
• Flexible working office membership (e.g., IWG).
• Scalable benefits, rewards and perks tailored to each country.