Operations Associate – Volunteer Lifecycle Management

About the role

The Operations Associate supports the Volunteer Services Centre in delivering end‑to‑end UN Volunteer lifecycle services. Working under the Operations Associate/Team Leader, the role ensures timely onboarding, contract administration, benefits management and accurate handling of lifecycle events across multiple countries.

Key responsibilities

• Facilitate processing of volunteer assignments from offer issuance through entry on duty and separation, including contract generation, benefits administration and documentation verification.
• Review and validate pre‑assignment requirements such as personal data updates, mandatory courses, banking details and medical clearances.
• Administer volunteer contracts, manage benefits, entitlements, claims and life‑event changes in line with UNV Conditions of Service.
• Handle complex and sensitive cases, including medical and security evacuations, contract amendments, resignations, terminations and recovery of over‑payments.
• Maintain accurate records in corporate systems to support payroll processing, reporting and audit requirements.
• Liaise with Regional Offices, Field Units and UN entities to coordinate service delivery, resolve operational queries and ensure consistent policy application.
• Monitor case progress, identify risks or delays and escalate issues for timely resolution.
• Contribute to workflow improvements, develop knowledge articles, FAQs and training materials.

Required profile

• Core competencies: achievement orientation, innovative thinking, continuous learning, agility, determination, partnership and inclusion.
• Cross‑functional expertise in compensation and benefits design, payroll management and client‑focused service delivery.