IT Support Engineer

About the role

The IT Support Engineer will be the first‑line on‑site point of contact for all IT related issues at Pursuit Aerospace. Working closely with a remote IT team, the role involves providing hardware and software support, troubleshooting, and maintaining a high level of service for end users.

Key responsibilities

• Provide on‑site support for computers, applications, devices, telephone and CCTV systems.
• Install, upgrade, test and troubleshoot hardware and software.
• Respond to phone, email and online requests, prioritising and documenting tickets.
• Escalate complex problems to the remote IT team as needed.
• Maintain the site telephony and CCTV infrastructure.
• Assist with site‑based IT projects and asset upgrades.

Required profile

• Self‑starter with strong customer‑service orientation.
• Ability to work independently and as part of a team.
• Minimum 2 years experience in IT support and Windows Server administration.
• Good general hardware knowledge and hands‑on troubleshooting skills.

Required skills

• Microsoft networking and infrastructure.
• Windows Server 2012‑2022 administration (Active Directory, DNS, DHCP).
• Hardware installation, repair and troubleshooting.
• Telephony system maintenance.
• CCTV system maintenance.
• Virtualisation concepts.
• ERP system familiarity.
• CompTIA A+ certification (preferred).
• ITIL Foundation or Microsoft 365 certification (preferred).

What we offer

• A proactive safety and environmental culture.
• Opportunities for training and professional development.
• Engagement with a global aerospace manufacturing leader.