IT Production and Operations Specialist

About the role

The IT Production and Operations Specialist ensures smooth execution of production activities and the reliability of business‑critical applications. The role involves continuous monitoring, incident handling, and proactive improvement of operational processes in a 24x7 environment.

Key responsibilities

• Monitor applications, services and infrastructure using Centreon and control production workflows with Control‑M.
• Detect, analyse and triage alerts, perform first‑level troubleshooting and coordinate incident resolution.
• Execute operational tasks, production changes and maintain runbooks, dashboards and KPI reports.
• Identify automation opportunities and support observability and predictive monitoring practices.

Required profile

• Excellent analytical and problem‑solving abilities with a strong organisational mindset.
• Ability to work under pressure, prioritize rapidly and adapt in a 24x7/shift environment.
• Fluent French, good English (German a plus).

Required skills

• Centreon monitoring platform.
• Control‑M job scheduler.
• Observability platforms and monitoring best practices.
• Basic knowledge of infrastructure, servers, databases and applications.
• ITIL and Agile methodologies.
• SQL and/or PowerShell (optional).
• Generative AI knowledge (desirable).