Guest Experience Supervisor

About the role

The Guest Experience Supervisor oversees VIP and Elite guest experiences at Four Seasons Tunisia, ensuring personalized, high‑touch service that reflects luxury standards.

Key responsibilities

• Act as the primary contact for VIP and Elite guests, creating tailored experiences throughout their stay.
• Review guest profiles, preferences and arrival/departure details to proactively design personalized services.
• Handle guest concerns promptly, providing professional resolutions and follow‑up.
• Coordinate with Front Office, Concierge, Housekeeping, Food & Beverage and other departments to execute special requests flawlessly.
• Manage Elite guest enquiries, reservations and dedicated communication channels, ensuring timely, brand‑aligned responses.

Required profile

• Degree or diploma in Hospitality Management, Tourism or a related field.
• Minimum 2‑3 years supervisory experience in guest experience or front office within a luxury hotel.
• Fluent in English and French.

Required skills

• Advanced proficiency with MS Office and Outlook.
• Strong knowledge of front‑office systems such as Opera, Web Check‑in and HotSoS.

What we offer

• Competitive salary and comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discount for stays at any Four Seasons worldwide.
• Complimentary dry‑cleaning for uniforms and employee meals.