Goldstar Processing Support Agent (French) – Day Shift

About the role

The Order Processing Support Agent manages the full order processing cycle, from entry to release for production, ensuring accuracy and timely communication with customers.

Key responsibilities

• Enter customer orders into the Goldstar Order Processing Application (GOPA) and upload related documents.
• Review order details for completeness, including quantities, pricing, stock, artwork, and delivery dates.
• Process and confirm artwork, communicating with customers for approval and resolving discrepancies.
• Monitor order status, provide updates, and contact customers by phone when needed.
• Escalate issues to the supervisor and ensure all production instructions are clear before release.

Required profile

• Strong attention to detail and excellent reading, comprehension, and listening skills.
• Problem‑solving ability, able to work under pressure and meet tight deadlines.
• Fluent written and spoken French; strong communication and customer‑service orientation.
• Sense of urgency, good organization, and time‑management skills.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience with matrix/GOPA entry applications (advantageous).
• Computer literate with good keyboard skills.